We are SomewhereWarm, a small, fully distributed software team behind some of the most sought-after WooCommerce plugins in existence. We’ve been at it for almost a decade now: If anything, we’ve made our fair share of mistakes, and have learned what it takes to build and support great products. But there’s still a lot to build and learn — and we need your help to make it happen.
Your first couple months with us will be dedicated to studying our products, customers and ecosystem. To help you get up to speed, we will guide you through a training plan that will also familiarize you with our team’s structure, principles and operating procedures.
Once you’ve become an expert with WooCommerce and our products, you will:
Your role will often require you to solve tricky riddles that go far beyond basic troubleshooting. To succeed, you will need:
In parallel with your main responsibilities, and depending on your experience, you will be encouraged to:
We are looking for a great writer and communicator with a highly developed sense of compassion and empathy. You:
On a technical level, you:
Ideally, you have:
At SomewhereWarm, we support a life well-lived, at work and away from it. We value autonomy and trust, and are passionate advocates of remote work. If you like the idea of joining a team to work and grow with, and not for (or out of), then Maria, Jason, Ilia, Katerina and Varvara would love to hear from you!
A DAY AT WORK
Wondering what it’s like to work with us? Here’s how a day in your new life might be:
09:30 AM — You wake up at home and grab a coffee or snack. In a different, post-COVID world, you leave home to join your teammates at the office.
10:10 AM — You review your e-mail, check Slack for new messages from the rest of the team, and then join everyone for the team’s virtual stand-up.
10:20 AM — After getting looped in on the team’s status, you open HelpScout and scan new tickets for issues or questions that might need immediate action. Then, you continue working on tickets that you handled during the previous day.
11:00 AM — For the next couple hours, you help WooCommerce store owners and developers get the most out of our products. From assisting with new setups to solving complex technical riddles, there’s always a new challenge to overcome, every day!
13:00 PM — A teammate has written a small CSS customization for a customer and needs a sanity check from you! You review the request and the snippet together, and then share it with the customer.
13:30 PM — A bugfix that you’ve been waiting for is ready! You build a patched, pre-release version of the plugin and share it with the customer.
14:00 PM — The support queue is cleared, so you decide to take a break for a couple hours and do some more work later. Before logging off, you quickly write a note about a feature request you’d like to discuss at the team’s bi-weekly product hangout.
Later, you grab your laptop again to work on a few more tickets — or perhaps you dust off your writing skills to help the team ship a major release: You review/update documentation, or write about a new feature in our blog.
Sounds interesting? Apply!
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